Readers & Accessories

There are few following steps to help you solve the problem:

1.       Please check your card insert direction, if you insert with opposite direction, the card reader will fail to read your smart card.

2.       Make sure your smart card driver has been already installed in your operation system. You can find the driver from enclosed CD or go to our website , click technical support, then click download. Please select your product model and download the correct driver.

3.       Please check your smart card chip have any damaged or scratched, this will cause the confusion of reading.

4.       Pease enter device manager to check card reader detected status.

5.       Contact our technical support.

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A smart card resembles a credit card in size and shape, but inside it is completely different. First of all, it has an inside- a normal credit card is a simple piece of plastic. The inside of a smart card usually contains an embedded microprocessor. The microprocessor is under a gold contact pad on one side of the card. Think of the microprocessor as replacing the usual magnetic stripe on a credit card or debit card. The smart card application could be; identity of the customer, library card, e-wallet, keys to various doors, etc... And only one card can be issued to an end-entity for all these applications. Smart cards hold these data within different files as you will read, these data is only visible to its program depending on the operating system of the card.  To protect the consumer, businesses of all round the world have invested smart card with extensive online mainframe-based computer networks for verification and processing.

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The following steps will guide you how to safety remove your card reader:

1.           Find the green arrow icon in the system task tray.

2.           Right click on the icon and select safety remove hardware.

3.           Select the USB flash drive you want to remove, mostly it shows with USB mass storage device, then select the USB mass storage after the massage dialog comes out.

4.           Click ok.

5.           Safety remove message will appear immediately in the right corner of screen.

6.           You can remove your USB flash drive from the USB port now.

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Following steps will show you how to confirm your smart card service:

1.       In windows 98 & Me, please click start and then click run. Type msconfig command and enter. Check is there any Scardsvr.exe service activated, if not, please visit Microsoft Smart Card base component to install the package.

2.       In windows 2000 or XP, please enter control panel and click Administrative Tools, then click services, you will find a smart card services. Entering the smart card services to make sure it had been activated, if not, please to activate it.

3.       In windows vista or 7, please enter control panel, click System and Maintenance, then click Administrative Tools, click services, you will find a smart card services inside. Entering the smart card services to make sure it had been activated, if not, please to activate it.

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If your card reader and smart card correctly insert to your computer, mostly will be the explorer Active scripting has been modified.

Please follow our procedure as below to solve your problem:

1.       Enter control panel

2.       Click internet properties

3.       Click custom level

4.       Find active scripting

5.       Select enable

6.       Click ok to save your settings

7.       Reboot your computer

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